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Annual Maintenance Contracts

Professional care foryour water purifier

Scheduled servicing, tank sanitation and technical support for the purifier you rely on, with a defined annual maintenance budget.

Choose a planCompare the plans

Three annual care plans

Breakdown support, an annual health check and your service history come with every plan.

  • Essential
  • Complete
  • Maximum
  • From LKR 499 / month
Annual care plans

A plan for your purifier, usage and budget

Filters, membranes and spare parts are charged separately, with the discounts each plan includes. We recommend Complete Annual Care for regular preventive maintenance and clear value.

  • One visit a year

    Essential Maintenance

    LKR 499/ month

    Annual fee LKR 5,988
    About LKR 16.41 a day

    For customers who want one planned visit and annual tank sanitation, with breakdown support.

    • 1 preventive maintenance visit a year
    • Annual tank chlorination & sanitation
    • Breakdown support
    • Technician labour*
    • Annual health check & service history
    • Not included: Priority service
    • Not included: Filter and spare-parts discounts

    *Essential labour cover is subject to plan conditions; we confirm its scope before activation.

    Choose Essential
  • Recommended

    Complete Annual Care

    LKR 699/ month

    Annual fee LKR 8,388
    About LKR 22.98 a day

    Our recommended balance of regular servicing and cost, with priority service and replacement discounts.

    • 3 preventive maintenance visits a year
    • Annual tank chlorination & sanitation
    • Priority breakdown support
    • Technician labour included
    • 10% off eligible filters
    • 10% off eligible spare parts
    • Annual health check & service history
    Choose Complete
  • Largest discounts

    Maximum Protection

    LKR 999/ month

    Annual fee LKR 11,988
    About LKR 32.84 a day

    The same scheduled visits as Complete, with larger discounts on replacement filters and spare parts.

    • 3 preventive maintenance visits a year
    • Annual tank chlorination & sanitation
    • Priority breakdown support
    • Technician labour included
    • 25% off eligible filters
    • 20% off eligible spare parts
    • Annual health check & service history
    Choose Maximum

Taxes, where applicable, are additional.

Compare

The three plans, side by side

Every plan includes breakdown support, an annual system health check and your service history.

Monthly price equivalent
Essential Maintenance: LKR 499Complete Annual Care: LKR 699Maximum Protection: LKR 999
Annual fee
Essential Maintenance: LKR 5,988Complete Annual Care: LKR 8,388Maximum Protection: LKR 11,988
Approximate daily cost
Essential Maintenance: LKR 16.41Complete Annual Care: LKR 22.98Maximum Protection: LKR 32.84
Preventive maintenance
Essential Maintenance: 1 visit a yearComplete Annual Care: 3 visits a yearMaximum Protection: 3 visits a year
Tank chlorination & sanitation
Essential Maintenance: 1 a yearComplete Annual Care: 1 a yearMaximum Protection: 1 a year
Breakdown support
Essential Maintenance: IncludedComplete Annual Care: IncludedMaximum Protection: Included
Technician labour
Essential Maintenance: Included*Complete Annual Care: IncludedMaximum Protection: Included
Priority service
Essential Maintenance: Not includedComplete Annual Care: IncludedMaximum Protection: Included
Filter discount
Essential Maintenance: Not includedComplete Annual Care: 10%Maximum Protection: 25%
Spare-parts discount
Essential Maintenance: Not includedComplete Annual Care: 10%Maximum Protection: 20%
Service history
Essential Maintenance: IncludedComplete Annual Care: IncludedMaximum Protection: Included
Annual system health check
Essential Maintenance: IncludedComplete Annual Care: IncludedMaximum Protection: Included

*Essential labour cover is subject to plan conditions; we confirm its scope before activation. Labour and breakdown support across all plans remain subject to the agreed AMC scope. Daily costs are the annual fee divided by 365, and payment arrangements are confirmed at enrolment. Taxes, where applicable, are additional.

Plan value

Planned care that pays its way

Save about 11.7% against the standalone price of its scheduled services when you use them all. Breakdown support, priority service and 10% off eligible filters and spare parts add further value.

Without an AMC, a preventive maintenance visit is LKR 2,000 and a tank chlorination and sanitation service LKR 3,500.

  • EssentialFor customers who want one planned visit and annual tank sanitation, with breakdown support.
  • CompleteOur recommended balance of regular servicing and cost, with priority service and replacement discounts.
  • MaximumThe same scheduled visits as Complete, with larger discounts on replacement filters and spare parts.

Maximum Protection costs LKR 3,600 more a year than Complete Annual Care. Its extra discounts make up the difference when 15% of your eligible annual filter spending plus 10% of your eligible annual spare-parts spending comes to more than LKR 3,600, at standard prices.

Complete Annual Care
3 preventive maintenance visits × LKR 2,000
LKR 6,000
1 tank chlorination & sanitation service
LKR 3,500
Total bought separately
LKR 9,500
Complete Annual Care annual fee
LKR 8,388
Your saving on scheduled services
LKR 1,112about 11.7%

LKR 699 a month equivalent · about LKR 22.98 a day

Replacement discounts

What eligible filter replacements could cost

Individual replacement examples at standard prices, not a required annual filter package.

All filters & parts

  • PP / Sediment filter

    Typical life about 10 months

    Standard
    2,850.00
    Complete −10%
    2,565.00
    Maximum −25%
    2,137.50

  • CTO / Pre-carbon filter

    Typical life about 12 months

    Standard
    3,600.00
    Complete −10%
    3,240.00
    Maximum −25%
    2,700.00

  • T33 / Post-carbon filter

    Typical life about 18 months

    Standard
    3,600.00
    Complete −10%
    3,240.00
    Maximum −25%
    2,700.00

  • UF filter

    Typical life about 30 months

    Standard
    8,990.00
    Complete −10%
    8,091.00
    Maximum −25%
    6,742.50

  • RO filter

    Typical life about 24 months

    Standard
    16,950.00
    Complete −10%
    15,255.00
    Maximum −25%
    12,712.50

  • Mineral filter

    Typical life about 12 months

    Standard
    4,400.00
    Complete −10%
    3,960.00
    Maximum −25%
    3,300.00

All figures in LKR, from the listed standard prices and excluding applicable taxes. Compatibility, eligibility and the current price are confirmed before replacement; intervals vary with water quality, usage and operating conditions.

Why an AMC

An investment in everyday drinking water, looked after

Your purifier is an investment in everyday drinking water. An AMC cares for it through scheduled servicing, sanitation and technical support, with a defined annual budget.

  • Care for the system your family or team relies on

    Regular cleaning, tank sanitation where it applies and filter condition checks support system hygiene and filtration performance. Replacement advice is based on actual condition, water quality and usage, so you can make informed maintenance decisions. Servicing does not itself certify that water is safe to drink.

  • Protect your equipment and your budget

    Planned inspections help identify leaks, reduced flow and developing faults before they become more disruptive. Included service visits make routine spending easier to plan, and any work beyond your cover is explained before we go ahead. Actual repair savings depend on the condition of your system.

  • Professional attention at every scheduled visit

    Visits include appropriate cleaning, performance checks, replacement recommendations and a service record update. Procedures vary by model and filtration technology.

At every scheduled visit, our technicians check

  • The purifier and filter condition
  • Water flow and dispensing
  • Tubing, connections and leaks
  • Electrical functions, where applicable
  • Cleaning and performance checks
  • Replacement recommendations and your service record
Service delivery

How your AMC works

  1. Activation

    We confirm your purifier’s eligibility, the covered installation and the service schedule. A preliminary inspection may be needed, and existing faults may need correcting before cover begins.

  2. Preventive visits

    Your scheduled visits are booked with LUSAKO during the annual term, and each one is recorded in your service history.

  3. Annual tank service

    Cleaning, sanitation, chlorination and a connection inspection of the applicable storage system, followed by operating checks.

  4. Breakdown support

    When a fault occurs, contact LUSAKO for diagnosis and assistance: technician attendance, troubleshooting and covered labour. Complete and Maximum include priority service.

Key terms

Coverage and commercial terms

Cover starts on the agreed activation date and applies only while the contract is active. We confirm the payment schedule, the covered unit, the service area and the labour scope before you enrol. Taxes are additional unless expressly included.

Filters, membranes and spare parts are not included in the AMC fee. Plan discounts apply only to eligible replacements during the active term. Major components and work beyond the stated benefits are quoted separately.

Misuse, physical damage, unauthorised modification, abnormal electrical conditions, pests, external causes and improper operation may be excluded. Relocation, installation, additional piping, transport and non-maintenance work are not automatically covered, and visits outside the standard service area may attract charges. Additional charges are always explained before work goes ahead.

Tank sanitation is provided once per annual term. Unused preventive visits can’t normally be exchanged for cash or transferred to other services, and discounts can’t be redeemed for cash or deducted from the AMC fee. The contract is non-transferable unless LUSAKO approves.

LUSAKO may revise prices, benefits and terms for future renewals, with appropriate notice.
No contract

Prefer service without an AMC?

On-call service remains available. You pay for each visit, and approve any repair before we carry it out.

  1. Book a visit

    An inspection / call-out fee is paid before the visit.

  2. Inspection & quotation

    Our technician inspects the purifier, and we send a repair quotation for your approval.

  3. Approve the repair

    Accept within 90 days of the visit and the fee you paid is deducted from the repair invoice.

If you decide not to go ahead with the repair, the fee remains payable for the visit and inspection.

Book an on-call visit
Warranty, rental, AMC or on-call

How each option looks after you

From the day you buy or rent a purifier. See rental

  • Warranty

    Comes with every purchase

    Preventive maintenance
    Not included
    Breakdown support
    Covered defects
    Technician labour
    Covered defects
    Filters
    Charged
    Spare parts
    Covered defects
    Contract
    Warranty period
    Best for
    New purchases

  • Rental

    Included in the monthly rental

    Preventive maintenance
    Included
    Breakdown support
    Included
    Technician labour
    Included
    Filters
    Per agreement
    Spare parts
    Included
    Contract
    Rental agreement
    Best for
    One monthly payment

  • AMC plans

    Annual care for purchased systems

    Preventive maintenance
    1–3 visits a year
    Breakdown support
    Included
    Technician labour
    Included
    Filters
    Up to 25% off
    Spare parts
    Up to 20% off
    Contract
    Annual
    Best for
    Planned care for owners

  • On-call

    Pay per visit, no contract

    Preventive maintenance
    LKR 2,000 a visit
    Breakdown support
    Call-out fee first
    Technician labour
    Quoted after inspection
    Filters
    Charged
    Spare parts
    Charged
    Contract
    None
    Best for
    Occasional needs

The exact cover is set out in your warranty, rental agreement or AMC contract. AMC fees don’t include filters, membranes or spare parts; plan discounts apply to eligible replacements.

FAQs

AMC questions, answered

Can’t find your answer? Talk to our team.

See all FAQs

Essential Maintenance is LKR 5,988 a year (LKR 499 a month equivalent), Complete Annual Care is LKR 8,388 a year (LKR 699 a month equivalent), Maximum Protection is LKR 11,988 a year (LKR 999 a month equivalent). Taxes, where applicable, are additional, and payment arrangements are confirmed when you enrol.

Every plan includes breakdown support, an annual system health check, your service history and tank chlorination and sanitation once a year. Preventive maintenance depends on the plan: 1 visit a year with Essential Maintenance, 3 visits a year with Complete Annual Care, 3 visits a year with Maximum Protection.

Essential Maintenance suits customers who want one planned visit and annual sanitation. Complete Annual Care is our recommended balance of regular servicing and cost. Maximum Protection has the same scheduled visits as Complete, with larger replacement discounts. Maximum Protection costs LKR 3,600 more a year than Complete Annual Care. Its extra discounts make up the difference when 15% of your eligible annual filter spending plus 10% of your eligible annual spare-parts spending comes to more than LKR 3,600, at standard prices.

No. Filters, membranes and spare parts are charged separately. Complete Annual Care gives 10% off eligible filters and 10% off eligible spare parts; Maximum Protection gives 25% off eligible filters and 20% off eligible spare parts. Discounts apply to eligible replacements during the active term, and we confirm compatibility and the current price before replacing anything.

Bought separately, its scheduled services cost LKR 9,500: 3 preventive maintenance visits at LKR 2,000 each and a tank chlorination and sanitation service at LKR 3,500. The annual fee is LKR 8,388, so you save LKR 1,112 (about 11.7%) when you use all the scheduled services, before breakdown support, priority service and the replacement discounts.

An inspection / call-out fee is paid before the visit. After the inspection we send a repair quotation for your approval. If you accept the repair within 90 days of the visit, the fee is deducted from the repair invoice; if you don’t go ahead, the fee remains payable for the visit and inspection.

Choose a plan and send us your purifier model, installation address and contact details, here on the website or through your LUSAKO representative. We confirm eligibility, any charges and the activation date before arranging your service schedule. A preliminary inspection may be needed, and existing faults may need correcting before cover begins.

The warranty covers manufacturing defects. It doesn’t schedule your preventive maintenance and tank sanitation or reduce what you pay for filters, which is what an AMC does. Many customers start one when they buy, so maintenance is in place from day one.

Rented systems don’t need one. LUSAKO maintains rented equipment throughout the rental period, according to your rental agreement.

The contract is non-transferable unless LUSAKO approves. Unused preventive visits can’t normally be exchanged for cash or moved to other services, and discounts can’t be redeemed for cash or deducted from the AMC fee. LUSAKO may revise prices, benefits and terms for future renewals, with appropriate notice.

Start your AMC

Start with a plan that fits your purifier.

Choose a plan and share your purifier model, installation address and contact details. We’ll confirm eligibility, any charges and the activation date before arranging your service schedule.

Request an AMC