Filters, parts & accessories
Genuine filter cartridges, spare parts and accessories for your LUSAKO purifier, fitted by our technicians if you need us.
- Water filter cartridges
- Water purifier spare parts
- Water purifier accessories
LUSAKO Care
Keep your systemperforming at its best
Professional installation, preventive maintenance, filter replacement and technical support from one LUSAKO team, for systems you own and systems you rent.
Care that comes with every system
Trained LUSAKO technicians, scheduled visits and genuine spare parts.
- Installation
- Maintenance
- Support
What LUSAKO Care covers
Everything your system needs, from one team
From installation day to every scheduled visit after it, LUSAKO looks after your drinking water.
InstallationProfessional connection to your existing water supply by trained LUSAKO technicians.
Preventive maintenanceScheduled service visits that keep your system performing at its best.
Filter replacementFilters replaced on schedule, according to your service plan or rental agreement.
Technical serviceDiagnosis and repair by technicians who know LUSAKO systems inside out.
Water testing & site assessmentWe check your water source and site so we can recommend UF or RO, where offered.
AMC plansEssential, Complete or Maximum annual care for purchased systems, or on-call service when you need it.
Filters, parts & accessoriesGenuine filter cartridges, spare parts and accessories.
RelocationMoving home or office? We disconnect, move and reconnect your system.
Rental customer supportDedicated support for rental customers throughout the agreement.
AMC & service plans
Annual care for a purchased system
Planned visits, tank sanitation and breakdown support, with discounts on filters and spare parts. Prefer to pay per visit? On-call service is always available.
- One visit a year
Essential Maintenance
LKR 499/ month
Annual fee LKR 5,988
About LKR 16.41 a dayFor customers who want one planned visit and annual tank sanitation, with breakdown support.
- Recommended
Complete Annual Care
LKR 699/ month
Annual fee LKR 8,388
About LKR 22.98 a dayOur recommended balance of regular servicing and cost, with priority service and replacement discounts.
- Largest discounts
Maximum Protection
LKR 999/ month
Annual fee LKR 11,988
About LKR 32.84 a dayThe same scheduled visits as Complete, with larger discounts on replacement filters and spare parts.
Renting? We look after it
Rental systems are maintained by LUSAKO throughout the rental period, according to your agreement. If something needs attention, tell us and we’ll take care of it.
- Professional installation
- Scheduled preventive maintenance
- Filter replacement, according to your agreement
- Technical support throughout the rental period
Exact inclusions are confirmed in your rental agreement.
Request a service
Tell us what’s happening
Existing LUSAKO customers can raise a request here. Our service team will contact you to confirm a visit time.
- Emergency breakdown hotline075 910 1001
- WhatsApp emergency breakdown075 910 1001
- Technical & operationsoperations@
drinkingwater.lk - Call us011 433 4885011 433 4886
- WhatsApp sales075 910 1276
- HoursMonday to Friday, 8.30 AM – 5.30 PM
- Visit us19A, 1st Lane, Gothami Road, Colombo 08, Sri Lanka
Tip: have your model and serial or asset number handy if you can. It helps our technicians prepare for the visit.
Once you have chosen your system, a trained LUSAKO technician connects it to your existing water supply and checks that everything works as it should. Rentals start with a site assessment so the right machine goes in the right place.
Raise a service request online, by phone or on WhatsApp, or call the emergency breakdown hotline. Rental systems are maintained by LUSAKO throughout the rental period. Purchased systems are supported by their warranty and by an Annual Maintenance Contract or on-call service.
Yes. Corporate Hydration Solutions cover single offices and multi-location organisations, with installation and service planning, preventive maintenance and centralised account management.
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Need help choosing?
We’ll recommend the right system.
Tell us your location, water source, customer type and preferred solution. LUSAKO recommends the appropriate system.
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